Overview

ImperaData is committed to providing timely and comprehensive support for our customers around the clock and provide various levels of contactability dependent up on your specific circumstances. These range from frequently asked questions (FAQ) to assistance in configuring your backups to support in the event of a major disaster.

All ImperaData customers benefit from 24 x 7 monitoring of their backups and telephone support underpinned by optional on-site assistance.

General Support

If you have a technical support issue, we can be contacted during normal office hours, 9.00am - 5.30pm, as follows:

Via email: support@imperadata.com
By telephone on 0845 456 0679 (local call rate)
Via our Support Portal (link at foot of page)

Invocation Support

This number is available 24 x 7 but is to be used ONLY in the event of a disaster requiring our support for remote media based or server recoveries. In all other circumstances you should use our general support as highlighted above.

When invoking our 24 x 7 invocation support, please ensure you have the following information to hand;
• Your account details
• Email address
• The answer to your secret question

For 24 x 7 out of hours invocation support we can be contacted on 0870 017 0022

Please note: that when using the 24 X 7 invocation support our normal invocation charges
will apply.